RazorTop
Warranty & Disclaimer

RaZorTop Return Policy:

We are unable to process any items that have been in possession for more than 10 days.  Once a package has been delivered, the purchaser has 10 days to request a Return Authorization (RA) Number. A RA is required for all returns.

If you have changed your mind, or have accidentally ordered the incorrect product, and choose to not keep the product, your return shipping will be at your expense and subject to a factory restocking fee of between 15% and 20%. The item must meet the following conditions or will be refused by the factory and returned to the purchaser

  • Original packaging – including and inserts and
  • Well-sealed
  • Uninstalled, New and unused condition

To Start a Return:

Email info@razortop.com and include the following information:

  • Name and daytime phone number
  • Your purchase order number (example XXXX)
  • The reason for the return (defective product, wrong item shipped, etc.)
  • Photos of the product

When you receive your RA number, print the RA number on the return label. We strongly recommend you ship the item back using a method that can be tracked or with insurance so that you have recourse if the item is lost or damaged in transit. Please email us the tracking number for your return.

Damaged Package:

Occasionally a package is damaged in transit, if your package arrives damaged, please email info@razortop.com and include the following:

  • Name and daytime phone number
  • Your purchase order number (example XXXX)

Pictures of the damaged package

Damaged / Defective Product:

Our vendors handle thousands of items and occasionally things can go wrong, if you received a damaged or defective product, please email info@razortop.com and provide the following:

  • Name and daytime phone number
  • Your purchase order number (example XXXX)
  • Pictures of the product and description of the damage

Refused Shipments:

Shipments returned as undeliverable for any reason will be considered refused. Should a customer contact RaZorTop.com and request re-shipment, customer will be responsible for additional shipping charges.

Refunds:

Once the product is received, we will inspect the product and issue your refund, minus any restocking or shipping fees.